Terms of Service

These Terms of Service govern your use of the MoboSafe platform, website, mobile applications, hardware and related services supplied by Movozen Private Limited (CIN U62013RJ2026PTC114286), 94/16, Lotus Plaza, 3rd Floor, Madhyam Marg, Mansarovar, Jaipur, Rajasthan 302020, India.

By creating an account, placing an order, installing our hardware or using the platform, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

Where a separately signed agreement, order form or statement of work exists between us, that document prevails over these terms to the extent of any inconsistency.

You must be at least eighteen years of age and competent to contract under the Indian Contract Act, 1872. The platform is not offered to children as principal users. Where an institution provides a limited tracking view to a parent or guardian, that view is provided under the institution's own arrangements and subject to its consent obligations.

We provide vehicle tracking and fleet management software, AI dashcam and driver monitoring capability, electronic proof of delivery, eWay Bill automation, driver and vehicle verification, and associated hardware.

Features depend on the plan purchased, the hardware installed and network availability. We may improve, modify or discontinue features, and will give reasonable notice of any change that materially reduces functionality of a paid plan during its term.

You are responsible for the accuracy of the information in your account, for maintaining the confidentiality of credentials, and for all activity under your account. Notify us promptly at support@movozen.ai if you believe credentials have been compromised.

Hardware supplied by us remains at your risk from delivery. Title passes on receipt of payment in full.

Hardware carries the manufacturer warranty stated at the time of sale, covering manufacturing defects under normal use. The warranty does not cover physical damage, water ingress beyond rated tolerance, tampering, unauthorised repair, incorrect installation by a third party, power surges, or accident.

Devices must be installed correctly for the service to operate. Where installation is carried out by you or a third party, we are not responsible for faults arising from that installation.

Fees are as set out in your order or subscription. All fees are exclusive of Goods and Services Tax and other applicable levies, which are charged additionally at the prevailing rate.

Subscriptions are invoiced in advance for the term selected and settled directly against that invoice. No payment is collected through our website or mobile applications, and we do not hold card or bank instrument details. Unless stated otherwise in your order, fees are non-refundable once a billing period has commenced. We may suspend service for non-payment after giving notice.

You are responsible for providing a correct GSTIN and billing details. Invoices are issued in accordance with Indian tax law.

This clause is important. Our platform processes personal data about individuals who are not our customers, in particular drivers and, in the case of institutional transport, students.

• You must give notice to, and where required obtain consent from, every driver whose vehicle you track or whose in-cab video you record, before enabling those features.
• Where you are an educational institution or transport operator carrying children, you must obtain verifiable consent of a parent or lawful guardian before associating a child with a vehicle, route or pickup point, and must restrict access to authorised staff and that child's own parent or guardian.
• You must use the platform only for lawful safety, compliance and operational purposes, and not for covert surveillance, harassment, or any purpose prohibited by law.
• You must comply with the Motor Vehicles Act, 1988, AIS-140 requirements applicable to your vehicles, and any permit conditions imposed by your State Transport Authority.
• You are the Data Fiduciary in respect of your own drivers, employees and passengers. We act as a Data Processor on your documented instructions in respect of that data.

As between you and us, you own the data generated by your vehicles, drivers and operations. You grant us a non-exclusive licence to host, process and transmit that data as necessary to provide, support and secure the services, and to comply with law.

We may create aggregated and de-identified statistics that do not identify you or any individual, and use them to operate and improve the services. We will not sell your identifiable operational data.

Where a vehicle is fitted with an AIS-140 device, applicable law requires location and related data to be transmitted to State or National backend systems. You acknowledge that this transmission is a regulatory requirement, that it occurs independently of your instructions, and that we cannot suppress it while the device is in service.

You must not, and must not permit any person to:

• reverse engineer, decompile or attempt to derive source code, except to the extent that restriction is unenforceable under law;
• resell, sublicense or provide the services to a third party except as expressly agreed in writing;
• interfere with the integrity or performance of the platform, or attempt unauthorised access to it or to another customer's data;
• upload unlawful, infringing or malicious content; or
• use the services to track any individual without the lawful basis required by law.

The platform, software, documentation, trade marks and all associated intellectual property remain owned by us or our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the services during your subscription, and nothing more.

We aim to keep the platform available continuously, but availability depends on factors outside our control, including cellular network coverage, GPS satellite availability, power supply to the vehicle, and third-party government systems such as VAHAN, Sarathi and the eWay Bill portal.

Planned maintenance is notified in advance where practicable. Any service level commitment applies only if expressly stated in your order or a signed agreement.

We may suspend or terminate access where you materially breach these terms, where payment is overdue after notice, or where required by law or a competent authority.

You may terminate at the end of your subscription term by giving notice before renewal. On termination, your right to use the platform ends. We will make your data available for export for a reasonable period, after which it is deleted in accordance with our Privacy Policy and applicable retention obligations.

We warrant that we will provide the services with reasonable skill and care.

The services assist with safety and compliance; they do not guarantee outcomes. We do not warrant that tracking will be uninterrupted or error free, that alerts will always be delivered, that an incident will be prevented, or that footage will be captured in every case. Nothing in these terms excludes any right you have as a consumer under the Consumer Protection Act, 2019 that cannot lawfully be excluded.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under Indian law.

Subject to that, our total aggregate liability arising out of or in connection with the services in any twelve month period is limited to the fees paid by you to us for the services in that period.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of or corruption of data arising from causes outside our reasonable control.

You will indemnify us against claims, losses and reasonable costs arising from your breach of clause 7, from your use of the services in contravention of law, or from your failure to obtain a consent or give a notice that law required you to obtain or give.

Each party will keep the other's confidential information confidential, use it only for the purposes of the agreement, and protect it with at least reasonable care. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including act of God, flood, fire, epidemic, war, civil unrest, strike, failure of telecommunications or power networks, government action, or failure of a third-party government system.

These terms are governed by the laws of India.

The parties will first attempt to resolve any dispute amicably. Failing that, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Jaipur, Rajasthan, and the language is English.

Subject to the above, the courts at Jaipur, Rajasthan have exclusive jurisdiction.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is Manil Tongya, Director, Movozen Private Limited, 94/16, Lotus Plaza, 3rd Floor, Madhyam Marg, Mansarovar, Jaipur, Rajasthan 302020, India. Email: manil@movozen.ai.

Complaints are acknowledged within twenty-four hours and resolved within fifteen days of receipt.

We may amend these terms. The version in force is the one published on this page. Where an amendment materially affects a paid subscription, we will give reasonable notice.

Questions about these terms can be sent to support@movozen.ai.