Question 1

Does MoboSafe integrate with other software?

Accepted Answer

Yes. We offer REST APIs for integration with ERP systems (Tally, SAP), Transport Management Systems, and warehouse management platforms. We also have pre-built integrations with popular logistics platforms. API documentation is available for Professional and Enterprise plans.

Question 2

What is MoboSafe?

Accepted Answer

MoboSafe is a vehicle tracking and management platform built for Indian vehicle owners, fleet operators, and service providers. We provide GPS tracking, AI dashcams, eWay Bill automation, ePOD, driver verification, and vehicle verification, all from one dashboard. Our hardware is designed specifically for Indian road and weather conditions.

Question 3

What does MoboSafe cost per vehicle?

Accepted Answer

MoboSafe plans start at 499 rupees per vehicle per month (or 399 per month when billed annually). This includes GPS tracking, alerts, reports, mobile app access, and SIM data costs. Hardware is a one-time purchase starting at 3,499 rupees per device. Volume discounts are available for accounts with 50+ vehicles.

Question 4

How accurate is MoboSafe GPS tracking?

Accepted Answer

Our GPS trackers provide accuracy within 2.5 metres in open areas. In dense urban environments with tall buildings, accuracy is within 5 to 10 metres. All our devices use both GPS and GLONASS satellite systems, which improves accuracy and fix time especially in areas with limited sky visibility.

Question 5

Is MoboSafe hardware AIS-140 compliant?

Accepted Answer

Our GT-300 AIS model is fully AIS-140 compliant with ARAI certification. It meets all VLT (Vehicle Location Tracking) device specifications including GPS+GLONASS positioning, emergency buttons, backup battery, and automatic data transmission to the VAHAN portal. We are empanelled with transport authorities in 14 states.

Question 6

Is MoboSafe hardware waterproof?

Accepted Answer

Yes. All MoboSafe devices carry an IP67 rating, which means they are completely dust-tight and can survive immersion in one metre of water for 30 minutes. This is critical for Indian conditions, especially during monsoon season when vehicles drive through waterlogged roads.

Question 7

Who is MoboSafe designed for?

Accepted Answer

MoboSafe is built for individual vehicle owners, fleet operators, logistics companies, service providers, and any organization managing vehicles in India. We work with customers ranging from a single personal vehicle to over 2,000 vehicles. Our platform is used across e-commerce, FMCG, pharma, construction, and personal vehicle security sectors.

Question 8

How secure is my vehicle data?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Our servers are hosted on AWS Mumbai region, so your data stays in India. We implement role-based access control, two-factor authentication, and maintain SOC 2 Type II compliance. Data is backed up daily with 30-day retention.

Question 9

Are there any hidden charges?

Accepted Answer

No. Your subscription includes the software platform, mobile apps, SIM data costs, cloud storage, and standard support. The only separate cost is the one-time hardware purchase and installation. We do not charge activation fees, setup fees, or per-report fees.

Question 10

How is the device powered?

Accepted Answer

MoboSafe trackers connect to the vehicle battery (supports both 12V and 24V systems, with input range of 8V to 48V). The device includes a built-in backup battery that provides 4 to 6 hours of tracking if the main power is disconnected, which also serves as a tamper alert.

Question 11

Does MoboSafe handle eWay Bill generation?

Accepted Answer

Yes. MoboSafe integrates with the GST Network API to generate, update, extend, and cancel eWay Bills directly from the dashboard. The system auto-tracks expiry dates against vehicle location and sends advance alerts if a bill is likely to expire before delivery. Part-B updates happen automatically when you reassign a consignment.

Question 12

How often does the tracker send location updates?

Accepted Answer

By default, location updates are sent every second when the vehicle is moving and every 5 minutes when stationary. You can configure this from the dashboard. The minimum interval is 5 seconds, though we recommend 10 seconds for the best balance of accuracy and data costs.

Question 13

Can MoboSafe verify my drivers' licences?

Accepted Answer

Yes. Our driver verification module checks driving licences against the Sarathi database in real time. It verifies licence validity, vehicle category authorization, and suspension status. You can set up automatic re-checks every 90 days. Aadhaar-based identity verification is also available.

Question 14

What happens when the vehicle is in an area with no network?

Accepted Answer

The device continues recording GPS data and stores it in onboard memory (capacity for 100,000 records). When network connectivity returns, the stored data uploads automatically in chronological order. You will see the complete route history without any gaps.

Question 15

How long does installation take?

Accepted Answer

A trained technician installs the GPS tracker in 30 to 45 minutes per vehicle. Dashcam installation takes 45 to 60 minutes. We provide installation through our network of certified technicians across 120+ cities in India, or we can train your in-house mechanic.

Question 16

Can I pay annually for a discount?

Accepted Answer

Yes. Annual billing provides a 20 percent discount compared to monthly billing. For example, the Starter plan drops from 499 to 399 rupees per vehicle per month when billed annually. You can switch from monthly to annual billing at any time.

Question 17

How is MoboSafe different from other GPS tracking providers?

Accepted Answer

Three things set us apart. First, our hardware is engineered for Indian conditions (IP67 rated, works from -20 to 80 degrees Celsius, handles voltage spikes up to 100V). Second, we bundle compliance features like eWay Bill automation and AIS-140 reporting into the same platform. Third, our support team operates in Hindi and English, available from 6 AM to midnight.

Question 18

Can I control who sees what in the dashboard?

Accepted Answer

Yes. MoboSafe supports role-based access control with customizable permissions. You can create roles like Vehicle Manager, Branch Manager, Driver Supervisor, and Accounts, each with access only to the features and vehicles relevant to their role.

Question 19

Can I set up geofence alerts?

Accepted Answer

Yes. You can create unlimited circular or polygon geofences on the map. Set alerts for when a vehicle enters, exits, or stays inside/outside a geofence for longer than a specified duration. Alerts come via the dashboard, mobile app push notification, SMS, or email.

Question 20

What is the warranty on MoboSafe hardware?

Accepted Answer

All MoboSafe devices come with a 2-year manufacturer warranty covering defects in materials and workmanship. This covers the device, internal battery, and all included cables and connectors. Warranty does not cover physical damage from accidents or improper installation.

Question 21

Does MoboSafe support VAHAN integration?

Accepted Answer

Yes. For AIS-140 compliance, our system transmits vehicle tracking data to the VAHAN portal as required by the Ministry of Road Transport and Highways. We also use the VAHAN API for vehicle verification, pulling RC (Registration Certificate) details, fitness certificate status, and insurance validity.

Question 22

Do you offer a free trial?

Accepted Answer

Yes. We offer a 14-day free trial on our Starter and Professional plans. You get full access to all software features during the trial. For hardware, we offer a demo unit that our team can install on one of your vehicles so you can evaluate the system with your actual vehicles before committing.

Question 23

What payment methods do you accept?

Accepted Answer

We accept bank transfer (NEFT/RTGS), UPI, credit/debit cards, and cheque payments. Enterprise customers can set up purchase order-based billing with NET 30 payment terms. GST invoices are generated automatically for all payments.

Question 24

What reports can I generate?

Accepted Answer

MoboSafe offers over 25 pre-built reports including trip history, distance travelled, speed violations, geofence violations, idle time, fuel consumption estimates, driver scorecards, and compliance status. Reports can be scheduled for automatic email delivery daily, weekly, or monthly. All reports are exportable as PDF or CSV.

Question 25

Does MoboSafe work with electric vehicles?

Accepted Answer

Yes. Our OBD-100 device supports electric commercial vehicles and can read battery state of charge, remaining range estimates, and charging status from the vehicle OBD port. We are actively expanding EV vehicle management features based on feedback from our EV customers in Bangalore and Delhi.

Question 26

How does MoboSafe help with FASTag reconciliation?

Accepted Answer

MoboSafe matches your FASTag transactions with actual vehicle routes. It flags discrepancies like toll charges for routes your vehicle did not take, duplicate charges, and missed toll deductions. Vehicle owners and businesses typically find 2 to 5 percent of FASTag charges are incorrect, which adds up to significant amounts for large accounts.

Question 27

Is there a contract or lock-in period?

Accepted Answer

Monthly plans have no lock-in. You can cancel at the end of any billing cycle. Annual plans are billed upfront for 12 months. If you cancel an annual plan mid-term, the remaining months are not refunded, but you can continue using the service until the paid period ends.

Question 28

Does the device need a SIM card?

Accepted Answer

Yes, the device uses a SIM card for cellular data connectivity. MoboSafe provides a pre-installed SIM card with all devices. The SIM data charges are included in your subscription plan, so there is no separate SIM cost to manage.

Question 29

Can I track my vehicles from my phone?

Accepted Answer

Absolutely. The MoboSafe mobile app shows live location of all your vehicles on a map, with the same features as the web dashboard. You can view routes, check alerts, generate reports, and manage geofences from your phone.

Question 30

Is there a mobile app?

Accepted Answer

Yes. MoboSafe has Android and iOS apps for vehicle owners and managers, plus a separate driver app for your drivers. The manager app provides live tracking, alerts, reports, and all dashboard features. The driver app handles ePOD capture, trip details, and navigation.

Question 31

How long is location history stored?

Accepted Answer

All plans include 12 months of location history storage. Enterprise plans include 24 months. You can also export historical data as CSV or PDF reports at any time.

Question 32

What kind of support does MoboSafe provide?

Accepted Answer

We provide phone, email, and WhatsApp support from 6 AM to midnight IST, seven days a week. For Enterprise plan customers, we assign a dedicated account manager. Our support team speaks Hindi and English. Average response time is under 15 minutes during business hours.

Frequently Asked Questions

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Frequently Asked Questions

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